REGULATORY::FRAMEWORK

1. INTRODUCTION AND SCOPE

CedarKernelWorks ("we," "us," or "our") is committed to protecting the privacy and personal information of our clients, website visitors, and service users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

This policy applies to all personal information processed through our website, services, and business operations. By engaging with our services or visiting our website, you consent to the practices described herein.

2. PERSONAL INFORMATION WE COLLECT

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and physical address provided through contact forms or service inquiries.
• Business Information: Company name, job title, and professional role when engaging our services.
• Technical Information: IP address, browser type, operating system, device identifiers, and usage data collected through cookies and analytics tools.
• Communication Records: Correspondence, project requirements, and feedback shared through our communication channels.
• Payment Information: Billing details processed through secure third-party payment processors (we do not store credit card information).

3. PURPOSES OF COLLECTION AND USE

We collect and use personal information for the following identified purposes:

• Providing, maintaining, and improving our web development and digital infrastructure services
• Communicating regarding project requirements, timelines, and deliverables
• Processing payments and maintaining accurate financial records
• Responding to inquiries, support requests, and feedback
• Complying with legal obligations and regulatory requirements
• Analyzing website usage patterns to optimize user experience
• Marketing communications (with explicit consent per CASL requirements)

4. CONSENT AND LEGAL BASIS

We obtain your knowledge and consent for the collection, use, and disclosure of personal information, except where inappropriate or where consent is not required by law. Consent may be:

• Express Consent: Obtained through explicit opt-in mechanisms for marketing communications, newsletter subscriptions, and non-essential data collection.
• Implied Consent: Inferred from your actions when you voluntarily provide information to engage our services or submit inquiries.

You may withdraw consent at any time by contacting us at [email protected], subject to legal or contractual restrictions.

5. DATA RETENTION

We retain personal information only as long as necessary to fulfill the identified purposes or as required by law. Client project data is retained for a minimum of seven (7) years following project completion for accounting and legal compliance. Marketing consent records are maintained indefinitely to demonstrate compliance with CASL.

6. DATA SECURITY

We implement industry-standard security measures including encryption, access controls, secure transmission protocols (TLS/SSL), and regular security audits. Our infrastructure is hosted on SOC 2 compliant platforms with redundant backup systems. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. THIRD-PARTY DISCLOSURE

We do not sell, rent, or trade personal information. We may disclose information to:

• Service providers who assist in our operations (hosting, payment processing, analytics) under strict contractual obligations
• Legal authorities when required by law, court order, or regulatory request
• Successor entities in the event of a merger, acquisition, or sale of assets

8. YOUR RIGHTS

Under PIPEDA and applicable provincial legislation, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Withdraw consent for specific processing activities
• File a complaint with the Office of the Privacy Commissioner of Canada
• Request deletion of your personal information (subject to legal retention requirements)

9. QUEBEC LAW 25 COMPLIANCE

For Quebec residents, we additionally comply with Law 25 requirements including:

• Privacy impact assessments for high-risk processing activities
• Incident notification within required timeframes
• Privacy by design principles in our development processes
• Appointment of a Privacy Officer responsible for compliance

10. CONTACT INFORMATION

For privacy-related inquiries or to exercise your rights, contact our Privacy Officer:

1. COOKIE USAGE

CedarKernelWorks uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. This policy explains how we use cookies and how you can manage your preferences.

2. TYPES OF COOKIES

• Essential Cookies: Required for basic website functionality including session management, security tokens, and load balancing. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use privacy-focused analytics that do not track individual users across sites.
• Preference Cookies: Remember your settings and choices (e.g., language, cookie consent status) to provide a personalized experience.

3. COOKIE DURATION

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for up to 12 months or until you delete them

4. MANAGING COOKIES

You can control cookies through:

• Our cookie consent banner (Accept/Decline options)
• Browser settings to block or delete cookies
• Opt-out tools provided by analytics services

Disabling essential cookies may impact website functionality.

5. DO NOT TRACK SIGNALS

We respect Do Not Track (DNT) browser signals. When DNT is enabled, we limit analytics tracking to essential functionality only.

6. UPDATES TO THIS POLICY

We may update this Cookies Policy to reflect changes in technology or legislation. The effective date at the top indicates when this policy was last revised.

1. GENERAL POLICY

CedarKernelWorks strives for complete client satisfaction. Refund eligibility is evaluated on a case-by-case basis in accordance with Canadian consumer protection standards and the terms outlined in individual service agreements.

2. PROJECT-BASED SERVICES

• Cancellation Before Work Begins: Full refund of any deposits or prepayments, minus administrative fees of up to 10%.
• Cancellation During Active Project: Refund calculated based on percentage of work completed. Client retains all deliverables produced to date.
• Post-Delivery Issues: Defects or specification deviations will be corrected at no additional cost within 30 days of delivery.

3. MILESTONE-BASED PAYMENTS

For projects structured around milestones:

• Completed milestones are non-refundable
• Upcoming milestone payments may be cancelled with 14 days written notice
• In-progress milestone work is billed proportionally to completion

4. SUBSCRIPTION AND RETAINER SERVICES

• Monthly retainers require 30 days written notice for cancellation
• Annual subscriptions may be refunded on a prorated basis within the first 60 days
• No refund for partial months of active service

5. REFUND PROCESSING

• Refund requests must be submitted in writing to [email protected]
• Processing time: 5-10 business days from approval
• Refunds issued via original payment method
• Administrative and processing fees may apply

6. EXCEPTIONS

Refunds may not be available for:

• Third-party licenses or subscriptions purchased on behalf of the client
• Work completed in good faith per approved specifications
• Deliverables that meet agreed-upon acceptance criteria

7. DISPUTE RESOLUTION

Disputes regarding refunds will be handled through good-faith negotiation. If unresolved, parties agree to mediation before pursuing legal remedies under applicable Quebec or Canadian law.

1. ACCEPTANCE OF TERMS

By accessing or using the services of CedarKernelWorks ("Company"), you ("Client") agree to be bound by these Terms of Service. If you do not agree, do not use our services. These terms govern all web development, digital infrastructure, and consulting services provided by CedarKernelWorks.

2. SCOPE OF SERVICES

Services are defined in individual project proposals, statements of work, or service agreements. The Company provides web development, API engineering, infrastructure consulting, and related digital services as specified in applicable documentation.

3. CLIENT OBLIGATIONS

• Provide timely access to necessary resources, credentials, and information
• Designate an authorized representative for project decisions
• Review and approve deliverables within agreed-upon timeframes
• Ensure all provided content and materials do not infringe third-party rights

4. INTELLECTUAL PROPERTY

• Pre-Existing IP: Each party retains ownership of pre-existing intellectual property
• Work Product: Upon full payment, Client receives ownership of custom-developed deliverables
• License Retention: The Company retains rights to通用 frameworks, tools, and methodologies used in development
• Portfolio Rights: The Company may display completed work in portfolios and marketing materials unless otherwise agreed

5. PAYMENT TERMS

• Invoices are due within 14 days of issue unless otherwise specified
• Late payments accrue interest at 1.5% per month
• Services may be suspended for accounts 30+ days past due
• All prices are in Canadian Dollars (CAD) unless otherwise noted

6. CONFIDENTIALITY

Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This obligation survives termination for a period of three (3) years.

7. LIMITATION OF LIABILITY

The Company's total liability shall not exceed the total fees paid by the Client for the specific services giving rise to the claim. The Company is not liable for indirect, incidental, or consequential damages.

8. WARRANTY AND DISCLAIMER

The Company warrants that services will be performed in a professional manner consistent with industry standards. Unless otherwise specified, deliverables are provided "as is" without warranties of merchantability or fitness for a particular purpose.

9. TERMINATION

• Either party may terminate with 30 days written notice
• Immediate termination permitted for material breach
• Upon termination, Client pays for all work completed to date
• Confidentiality and IP provisions survive termination

10. GOVERNING LAW

These terms are governed by the laws of the Province of Quebec and applicable Canadian federal legislation. Disputes shall be resolved in the courts of Quebec, Canada.

11. MODIFICATIONS

The Company reserves the right to modify these terms with 30 days written notice. Continued use of services constitutes acceptance of modified terms.